Most Common Questions

Water Damage FAQs 1. How long will it take for my building/house to dry? As you’d expect, every building dries differently, so the time varies. We typically have our clients’ houses or buildings dry three to four days after water loss. This process includes removing standing water and non-salvageable material and restoring the property to the industry set dry standard. 2. What factors affect my building’s/home’s drying time? There are several factors, including response time, extent of the damage, electrical capacity of the structure, type of damaged material and amount of personal property on-site. Our technicians are trained to utilize all available resources to reduce the drying time of your property. 3. What is the fastest way to dry my property? The quickest way for your property to be dried is with a thermal energy drying system. The thermal energy drying system is considerably faster than traditional drying equipment, which will also lead to shorter overall restoration time. 4. How will you dry my building/home? The drying process includes variety of drying equipment, with some of the most common ones being high velocity commercial grade air movers, large industrial dehumidifiers and injection type drying equipment. CTC Restoration trucks are equipped with today’s state-of-the-art drying equipment allowing every project to be set up with both the tenant and the overall cost and efficiency of the project in mind. 5. How long does it take for mold to start growing? You might see mold growth in your water-damaged property within 24-72 hours. It’s crucial that you contact CTC Restoration immediately after the water intrusion has occurred so that we can start the drying process before mold begins to grow. 6. What will my insurance cover? Each insurance provider and coverage plan is different, so there is no right answer encompassing all clients; however, most of our clients’ insurance providers cover all damages caused by sudden and unexpected occurrences such as a burst pipe. Many do not cover on-going issues like slow leaks resulting in mold growth. We encourage our clients to speak with their insurance providers to find out exactly what is covered in the event of disasters. 7. How much will my property’s restoration cost? Again, each disaster occurs in a unique fashion. We cannot provide a cost estimate until we see the extent of the damage. Many water loss damages, however, are covered by insurance plans, so the cost may be minimal to the client. 8. How will I know if my property is completely dry? Part of our promise to all clients includes dried property in accordance with the dry standards set by the IICRC S-500 Standard and Reference Guide for Professional Water Damage Restoration. In addition to those guidelines, we also conduct our own rigorous drying inspections and progress checks using thermal imaging cameras, thermo hygrometers and moisture meters. We combine all field-gathered findings and images in a comprehensive report for our clients at the end of every project. The report is crucial to not only the tenant/occupant, but also to the property manger/owner. Inside each one, our clients find very detailed descriptions of the affected areas and the extent of the damage, including descriptions on all taken steps and procedures done by CTC Restoration to restore the property to pre-loss conditions. 9. If the structural materials of my property get wet, will that result in mold growth? How dangerous is that to my property’s occupants? CTC Restoration technicians are trained to minimize the possibility of mold growth development after water intrusion or saturation. As with many instances resulting property damage, time is very important when addressing saturated building materials to avoid further damage. If your property is properly and quickly cleaned and dried, that will eliminate the potential for mold growth. Visible microbial growth can be harmful to your structure and to occupants regardless of where in your property it grows. Microbial growth can cause a multitude of problems, some as simple as allergy symptoms and others as severe as infections.

Fire and Smoke FAQs

1. What do I do now that my property just suffered fire and/or smoke damage?

Call 480-256-1453 and tell us about your damage. We will send out our team and estimator immediately to begin the process of getting your property back to its pre-fire condition. From there, we will salvage and inventory what property and items we can as we begin drying, cleaning and restoring your property.

2. How will you restore my property after fire and smoke damage?

While all restoration projects are unique based on the extent of the damage, structures and property, the general restoration process is similar in most fire and some restorations. CTC Restoration will walk you through each step right here.

3. Can CTC Restoration take care of, clean and deodorize my property and items?

Yes, our crew will use delicate, yet powerful, equipment and non-toxic chemicals to clean and deodorize your property and items. Here’s how we will restore your items:

Structure decontamination involves several steps, beginning with a thorough cleaning and disinfecting that goes deep into the material to remove damage and odor. Burned or seared materials will be wire brushed and sanded down. If materials cannot be cleaned or restored, they will be removed and replaced. We will use a thermal fogging chemical to deodorize the structure and destroy any latent malodors. After the deodorization is complete, we will encapsulate the structure for further protection.

All soft materials will be treated for smoke odor. Some treatments may be as simple as getting those items dry cleaned or laundered. In a situation when the items cannot be cleaned they will recommend for replacement and cataloged accordingly.

Hard contents are thoroughly wiped down to remove deposits and fragments before being treated and deodorized.

4. What will happen to items that cannot be restored back to pre-fire conditions?

Our first priority is to restore as many items and as much content as possible, but often not everything is salvageable. CTC Restoration will inventory all non-salvageable and damaged items and work closely with your insurance company to claim those items.

5. I know these items are damaged beyond repair. Should I dispose of them now?

Don’t dispose of anything until we can get there to take inventory and assess the damage. The loss adjuster must see all items before they are thrown away, even if they appear too damaged to restore.

6. What about items of particular sentimental value (or monetary value)?

Please let us know about anything that has particular value or requires special care and attention. The loss adjuster should also be made aware of those items. We will store those items until the claim’s value has been determined.

7. Is it safe to be on-site at my property while the restoration is going on?

We ask that the premise be vacated until we are finished with the work. We don’t use toxic chemicals in our clean up; however, the equipment and supplies can be irritating to some people.

8. How is the claim paid through insurance?

Our claims are processed and sent directly to your insurance adjuster via Insurance Industry Standardized software program (Xactimate). The insurance adjuster will then approve the repair estimate and send the payment directly to you (less the deductible).

9. Should I get multiple quotes?

CTC Restoration always provides fair and competitive estimates, and insurance companies trust us to properly quote and perform the repair work from start to finish. Therefore, you do not need to get multiple estimates—your insurance provider will not require it.

10. Can you give me a list of everyone involved in restoring my property after fire and smoke damage?

There are only a few people involved in your restoration:

CTC Restoration: the team that will quickly and accurately restore your property

Your insurance adjuster: the individual assigned to work with you to approve and pay for the repairs based on your insurance policy